I am writing this little post to advise people of any call outs last year that involved problems that seem to keep coming back with different customers.
One problem that I encountered in October 2007 my site still gets hits regarding this dodgy device today. The device I'm talking about is the d-link wireless networking adapter DWA-111.
I haven't had any issues with any other d-link devices to date, and this little wireless networking device is usually sold as part of a router and adapter set with the router working just fine, but it seems there is some sort of problem with the device driver supplied with this package.
When I received the call to my Help desk 08717890976 the gentleman in question told me he had a wireless networking problem on xp I immediately thought it would be a quick fix. First i checked to see if the networking device was attached and on, power indicator on so ok. Checked in the device manager, device was there but no driver installed for that device although the gentleman had tried to install it. I again tried to talk him through the driver installation but with no success either. I advised that there seemed to be an issue with that driver disc and that I would locate a suitable device driver online. On visiting the d-link web site I found that not only could I not locate the device driver for the DWA-111. I could not locate any trace of the DWA-111 at all. The only information I could retrieve was from other people who also had similar problems. I have posted a link to that information on the links page http://sashomepcnnetworkingsupport.co.uk/links.aspx I advised the customer of this and suggested that if he wanted me to confirm this I could call out to him with two other wireless networking devices and see if either of these showed any problems. The gentleman thought this would be the best solution as the laptop in question had needed xp upgraded to sp2 to go wireless as it had only sp1 previous to these issues.
I called with the gentleman the next morning and tried to install the DWA-111 from scratch myself but when we got to the part where the driver crashed out it did the same as always. I completely removed d-link drivers and the adapter and installed a BT wireless networking device and installed the drivers and whoosh of it went straight away.
I would not recommend the d-link DWA-111 to anyone, there are occasions when people have plugged it in and it worked, but from what I have read these occasions are few and far between and most of these users still have cnnection problems when they do get it to work.
Tuesday, 8 January 2008
Callouts 2007
I am writing this little post to advise people of any call outs last year that involved problems that seem to keep coming back with different customers.
One problem that I encountered in October 2007 my site still gets hits regarding this dodgy device today. The device I'm talking about is the d-link wireless networking adapter DWA-111.
I haven't had any issues with any other d-link devices to date, and this little wireless networking device is usually sold as part of a router and adapter set with the router working just fine, but it seems there is some sort of problem with the device driver supplied with this package.
When I received the call to my Help desk 08717890976 the gentleman in question told me he had a wireless networking problem on xp I immediately thought it would be a quick fix. First i checked to see if the networking device was attached and on, power indicator on so ok. Checked in the device manager, device was there but no driver installed for that device although the gentleman had tried to install it. I again tried to talk him through the driver installation but with no success either. I advised that there seemed to be an issue with that driver disc and that I would locate a suitable device driver online. On visiting the d-link web site I found that not only could I not locate the device driver for the DWA-111. I could not locate any trace of the DWA-111 at all. The only information I could retrieve was from other people who also had similar problems. I have posted a link to that information on the links page http://sashomepcnnetworkingsupport.co.uk/links.aspx I advised the customer of this and suggested that if he wanted me to confirm this I could call out to him with two other wireless networking devices and see if either of these showed any problems. The gentleman thought this would be the best solution as the laptop in question had needed xp upgraded to sp2 to go wireless as it had only sp1 previous to these issues.
I called with the gentleman the next morning and tried to install the DWA-111 from scratch myself but when we got to the part where the driver crashed out it did the same as always. I completely removed d-link drivers and the adapter and installed a BT wireless networking device and installed the drivers and whoosh of it went straight away.
I would not recommend the d-link DWA-111 to anyone, there are occasions when people have plugged it in and it worked, but from what I have read these occasions are few and far between and most of these users still have cnnection problems when they do get it to work.
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Wirless networking problems seem to be the most common reasons for people needing call outs or calling the PC Helpdesk in 2007 so I have decided to add a comment here with a little information on what needs to be set up for wireless.
First of all if you are using a laptop or other pc with built in wireless capability then ensure that you have wireless switched on on your computer. This could be done by flicking a switch or by holding down some keyson the keyboard, each oem does it slightly differently.
After you're sure your wireless is on you need to check to see if there are any wireless networks in range and select your network from the list. The easiest way to do this would be to go to network connections/right click on your wireless network connection/select view available wireless networks/then select your wireless network from the ones that are listed. If you get a message saying that windows is not used to configure your wireless network it means that you have another piece of software on your pc that is being used to control wireless networking nd this should either be used instead or removed in order to allow you to use windows to do it.
However, if you are able to view the list of wireless networks available and can see your network name displayed simply click on your network to select it and then click on connect at the bottom of the page. At this stage you should be asked for your network key, if your router was supplied by your ISP then the network key is usually on the bottom of the router on a little sticker.
Just input that key and click on connect. Should be job done.
These instructions are for windows XP. For vista use network and sharing centre but similar method required. Weather for xp or vista it's important to scan for networks in range, identify and select your network, input either wpa/psk or wep key as required by the router or access point. Recommended encryption strength 128 bit.
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